Unit Description
This Company’s Energy & Resources is seeking an Operations Support Specialist to join our team in supporting the portfolio of a premier Global Energy producer in Houston, TX!
The Operations Support Specialist will be responsible for overseeing work order tickets in CMMS for services including, but not limited to electrical, HVAC, plumbing, fire safety equipment, security systems and building hardware or other projects as needed.
Key Responsibilities:
- answering phones and overseeing central mailbox;
- assigning work order tickets in Maximo for multiple services in CMMS;
- ordering and inventorying uniforms and supplies;
- supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring operating standards;
- establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees;
- monitor and enforce this company’s Quality Assurance/Quality Improvement
- standards; ensure unit staff has sufficient equipment and materials to perform their jobs and meet goals and deadlines; and/or all other duties as assigned.
This position will help coordinate projects, manage corrective task workflow and schedule monthly PM's. This position will have an active role in planning and scheduling of operational efforts in the offices of a large oil company in Houston, TX. The successful candidate will be able to prioritize competing objectives as needed in order to deliver results to our discerning client.
At this company, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care and Senior Living locations across the United States.
Working for this company:
How far will your ambition, talent and dedication take you? This company fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
Make an Immediate Impact.
This company is the North American leader for Quality-of-Life Services. More than 150,000 of this company’s employees work to improve the quality of daily life for our 13,000 client sites in North America. This company partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.
Our client portfolio spans multiple markets across the nation including education, corporate services, health care and government services, which means we can offer a career full of variety, challenge and tremendous growth opportunities.
Position Summary
The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in-depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
This company is an EEO/AA/Minority/Female/Disability/Veteran employer.
Our Commitment to You: WorkFaith partners with employers to strengthen the local economy by means of reducing unemployment for anyone who desires long-term employment. To ensure candidates align with the employer’s hiring requirements, all job applicants must meet with a WorkFaith career coach as part of the application process. Participating in WorkFaith training and coaching also provides candidates with a competitive advantage and some employers may prioritize applicants from WorkFaith.