Unit Description

This company is seeking an experienced food service Retail Manager 3 for University of Texas at Tyler, in Tyler, TX.  The University of Texas at Tyler is a centerpiece for learning, culture and natural beauty in East Texas, located midway between Dallas and Shreveport, Louisiana.  Founded in 1971, UT Tyler has enrollment of nearly 10,000 students, maintains regional campuses in Palestine, Longview and Houston, and is part of the prestigious University of Texas System. This company began a partnership with UT Tyler on June 28, 2016, and a commitment to deliver exceptional food and provide UT Tyler with a partnership that delivers innovative student focused student driven solutions.  This company’s retail operations on campus include Chick-fil-A, Subway, Einstein Bagels, Slice of Life Pizza, Wholly Habaneros, The Grid cstore and three Starbucks WPB coffee shops.

The ideal candidate will have:

• College/university high-volume retail food service management experience;
• Strong operational standards, exceptional customer service and ability to lead, engage, train and develop front-line staff, with a large percentage of student workers on the team;
• Strong financial acumen;
• Strong food safety knowledge and standards;
• Experience managing multiple food retail outlets and national brand concepts;
• Innovation and ability to grow revenue and manage cost;
• Passion to help take retail to the next level;
• Customer driven and strong track record in organizational development; and
• Superior client relations skills.

Responsibilities:

• Maintains and develops client relationships and client satisfaction for food quality and customer service in a cash handling retail operation that includes branded concepts, in-house formats and signature designs to help ensure account retention;
• Fulfills contractual obligations to the client;
• Accountable for the execution of service quality and food and physical safety by maintaining highest level of delivery; and
• Promotes and supports workplace diversity initiatives.

Duties:

• Directs daily operations of food quality, food safety and customer service in a cash handling retail food operation that includes branded concepts, in-house formats and signature designs to ensure employees have appropriate equipment, supplies and resources to perform their jobs and meet goals, cost controls and deadlines.
• Manages cash handling protocols and control procedures according to this company’s policies.
• Reviews and tracks unit sales of product groups or items to control inventory and for menu and pricing management.
• Probes potential problems and apprises manager of status on resolution of problems or issues, using this company’s  appropriate resources when necessary.
• Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
• Manages by communicating and providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• Ensures compliance with all federal, state and local regulations, as well as this company/client policies and procedures (e.g., quality assurance, safety, operations, personnel).
• Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with this company’s safety and loss prevention programs.
• Establishes operating standards, implements quality improvements and communicates them to employees.
• Maintains current ServSafe certification and any locally required certifications.

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.

Key Duties:

• Ensures there is a zero-harm mindset for ourselves, our customers, our food & employees.
• Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
• Manages cash handling protocols & control procedures according to this company’s policies.
• Maintains client satisfaction for food quality & customer service.
• Accountable for the execution of service quality by maintaining the highest level of delivery.
• Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

This company is an EEO/AA/Minority/Female/Disability/Veteran employer