Unit Description
This company is seeking a Director level Regional Operations Support Manager 3 to manage high level Clinical Technology Management in units in the state of Florida. They will manage several types of medical equipment. This individual should be a high level leader that can manage teams of approximately supervisors and technical professionals. This is a fantastic opportunity for an accomplished HTM leader! The successful candidate will work in Texas market mainly in the Houston-Dallas area and other cities as signed by the Client Executive.
The ideal candidate will have a successful track record of management performance within Healthcare Technology and have a broad understanding of the many service aspects that they will encounter and resolve day to day. The Director level (ROSI) will partner with region HTM Leaders to drive operational effectiveness and client satisfaction for clinical engineering services which enhances patient outcomes and client organization objectives.
Our HTM professionals should have:
- Experience managing biomedical/ imaging services in a large healthcare system. Candidate must be knowledgeable about regulatory compliance (CIHQ, DNV, JACHO).
- Solution oriented approach, critical thinking skills and the ability to navigate and successfully resolve conflict.
- Ability to provide world class service and develop unbreakable partnerships with our customers, staff, and vendors.
- Superior business acumen, agility, adept at making decisions and budget management proficiency.
- Experience leading high performing teams including mentoring/development of new and existing talent within the organization.
- Executive presence
Position Summary
The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.
Primary Responsibilities:
Client / Customer Service - 20%
- Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
- Effectively partners with client and this company's stakeholders to drive successful outcomes.
- Complies with all client policies and procedures.
Operational Excellence - 20%
- Owns, drives, and measures operational excellence outcomes of this company and client.
- Effectively deploys, embeds and ensures this company's standardized processes are in place.
- Creates a continuous quality improvement culture that drives operational efficiencies.
- Drives change and creates a culture where change is embraced and operationalized.
- Brings innovation to client organization through deployment of this company's programs and brand.
- Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20%
- Utilizes tools within this company Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
- Accountable for effective utilization of labor resources.
- Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.
- Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
- Effective risk management by ensuring consistent regulatory and legal compliance.
- Compliance with supply chain management requirements.
- Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.
- Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
- Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
- Effectively delegates operational responsibilities to appropriate individuals / positions.
Safety - 20%
- Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
- Behaviors include: Working as a team for safety
- Communicating Effectively for Safety
- Managing Safety Risks
- Optimizing Human and Environmental Factors
- Recognizing, respond and reporting incidents
- Adherence to all operational safety practices and protocols
- Drives a safety culture throughout the team.
Talent - 20%
- Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
- Creates a culture of continuous learning and development for self and those within the unit assigned.
- Develops rigorous plans to continually enhance employee engagement and recognition
Qualifications & Requirements
Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experience
Basic Management Experience - 3 years
Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;
This company is an EEO/AA/Minority/Female/Disability/Veteran employer.
Our Commitment to You: WorkFaith partners with employers to strengthen the local economy by means of reducing unemployment for anyone who desires long-term employment. To ensure candidates align with the employer’s hiring requirements, all job applicants must meet with a WorkFaith career coach as part of the application process. Participating in WorkFaith training and coaching also provides candidates with a competitive advantage and some employers may prioritize applicants from WorkFaith.